Jeanne D'Arc Credit Union Help Center

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Jeanne D'Arc Credit Union Help Center

Online & Mobile Banking

Online & Mobile Banking

Is there a servicing fee for using Online or Mobile Banking?

What should I do if I need help with my Online or Mobile Banking?

What information is required to register for Online and Mobile Banking?

Bill Pay

Can I make a payment to anyone?

How do I access Bill Pay?

How do I make a payment to a Payee?

eDocuments

What are eDocuments?

How will I know when I have a new eDocument to view?

How do I enroll?

If I enroll in eDocuments, will I continue to receive these documents via U.S. Mail?

Why should I use eDocuments?

How do I unenroll from eDocuments?

Where can I find eDocuments?

Are my eDocuments secure and safe?

What do I need to view my eDocuments?

Are eDocuments free?

How do I access my eDocuments once they are ready to view?

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Deposit Anywhere

What is Deposit Anywhere?

Can I deposit checks through Online and Mobile Banking?

If I have questions, where can I go to receive help?

How much time do I have to complete my deposit?

What are the hardware and software specifications to use Deposit Anywhere?

How do I get a copy of my deposit?

How do I deposit a check using Deposit Anywhere?

How long is my deposit history available for viewing?

What types of checks does Deposit Anywhere work with?

When will my deposit be credited to my account?

Do I need to include a deposit slip with my scanned check deposit?

Is there a fee?

How do I sign up for Deposit Anywhere?

What are the requirements to use Deposit Anywhere?

Is the check hold policy different when checks are deposited through Deposit Anywhere?

Are there any deposit limits?

How many checks can be included in one deposit? Can multiple deposits be submitted each day?

What should I do with the check once it has been deposited?

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Security

What does Jeanne D’Arc Credit Union do with the personal information I provide them?

What happens if I don’t log off the system?

Can other people see my account information?

If I access a vendor on your website, do I still have the security of the Jeanne D’Arc Credit Union website?

What about filling applications out online? How secure is that?

How secure are my transactions?

Is Online and Mobile Banking secure?

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FICO® Score

What is a FICO® Score?

Viewing Your FICO® Score in Jeanne D’Arc Credit Union Online Banking

What if I notice an error on my credit report?

Does pulling my credit report myself cause my FICO® to decrease?

How can I view my credit report?

When is a FICO® Score used?

What if I don’t have a FICO® Score?

Why does my score fluctuate?

Reading your FICO® Score

Why did I receive the FICO® Score shown?

I received my FICO® Score from somewhere else, why is it different?

How does my FICO® Score represent my creditworthiness?

What is considered a good FICO® Score?

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