Jeanne D'Arc Credit Union Help Center

Back to home

Jeanne D'Arc Credit Union Help Center

Online & Mobile Banking

Online & Mobile Banking

Manage your money anytime, anywhere with our digital banking tools—Online & Mobile Banking, Bill Pay, eDocuments, Deposit Anywhere, and more.

Is there a servicing fee for using Online or Mobile Banking?

What should I do if I need help with my Online or Mobile Banking?

What information is required to register for Online and Mobile Banking?

Bill Pay

Can I make a payment to anyone?

How do I access Bill Pay?

What are eBills?

How do I know when I’ve received an eBill?

When are electronic payments sent to my Payees?

Are there types of payments that I can’t issue?

Can I pay all of my received bills at one time?

Can I use my regular checkbook?

What options do I have for scheduling recurring payments?

When will my payments be debited (withdrawn) from my checking account?

Can my bills be paid automatically?

How do you retrieve bills from my biller’s website?

How do I know when a payment has been sent?

What is a filed bill?

What happens if I do not have enough money in my Checking Account to cover a bill?

How do I cancel a payment?

How are payments issued?

Can I pay bills with my credit card or savings account?

Where is my payment sent?

When are paper checks issued to my Payees?

How do I make a payment to a Payee?

I registered a Payee for e-bills, why am I receiving the paper bill at home?

See more

eDocuments

What are eDocuments?

How will I know when I have a new eDocument to view?

How do I enroll?

If I enroll in eDocuments, will I continue to receive these documents via U.S. Mail?

Why should I use eDocuments?

How do I unenroll from eDocuments?

Where can I find eDocuments?

Are my eDocuments secure and safe?

What do I need to view my eDocuments?

Are eDocuments free?

How do I access my eDocuments once they are ready to view?

See more

Deposit Anywhere

What is Deposit Anywhere?

Can I deposit checks through Online and Mobile Banking?

If I have questions, where can I go to receive help?

How much time do I have to complete my deposit?

What are the hardware and software specifications to use Deposit Anywhere?

How do I get a copy of my deposit?

How do I deposit a check using Deposit Anywhere?

How long is my deposit history available for viewing?

What types of checks does Deposit Anywhere work with?

When will my deposit be credited to my account?

Do I need to include a deposit slip with my scanned check deposit?

Is there a fee?

How do I sign up for Deposit Anywhere?

What are the requirements to use Deposit Anywhere?

Is the check hold policy different when checks are deposited through Deposit Anywhere?

Are there any deposit limits?

How many checks can be included in one deposit? Can multiple deposits be submitted each day?

What should I do with the check once it has been deposited?

See more

Money Compass

What is Money Compass?

Is Money Compass free to use?

How do I link my external accounts?

How do I enroll in Money Compass?

How do I unenroll from Money Compass?

Is my account information secure?

I unenrolled from Money Compass, but want to use it again. What do I have to do?

Why should I use Money Compass?

Is Money Compass available on mobile devices?

See more

Security

Is Online Banking safe?

What does Jeanne D’Arc Credit Union do with the personal information I provide them?

What happens if I don’t log off the system?

Can other people see my account information?

If I access a vendor on your website, do I still have the security of the Jeanne D’Arc Credit Union website?

What about filling applications out online? How secure is that?

How secure are my transactions?

Is Online and Mobile Banking secure?

See more

Online Help Desk

Troubleshooting

How to Allow Pop-ups for This Site

Downloading Files to Financial Software

Login Security Information

To enable JavaScript™

Unable to Log into Online Banking

Recommended Browsers for Internet Banking

About Adobe Acrobat Reader

About Display Size

About SSL

About JavaScript

About Cookies

Password Security

Logging in from a Computer You Do Not Normally Use?

Logging in from a Computer You Normally Use?

What is Multifactor Authentication?

Having Trouble Logging In with Login Security?

See more

FICO® Score

What is a FICO® Score?

Viewing Your FICO® Score in Jeanne D’Arc Credit Union Online Banking

What if I notice an error on my credit report?

Does pulling my credit report myself cause my FICO® to decrease?

How can I view my credit report?

When is a FICO® Score used?

What if I don’t have a FICO® Score?

What is the benefit of using a FICO® Score?

Why does my score fluctuate?

Why is a FICO® Score important?

Reading your FICO® Score

Why did I receive the FICO® Score shown?

I received my FICO® Score from somewhere else, why is it different?

How does my FICO® Score represent my creditworthiness?

What is considered a good FICO® Score?

See more

Card Manager

What is Card Manager?

What are the key features of Card Manager?

Do I need two apps?

How do I access Card Manager?