Online & Mobile Banking
Manage your money anytime, anywhere with our digital banking tools—Online & Mobile Banking, Bill Pay, eDocuments, Deposit Anywhere, and more.
Bill Pay
- Can I make a payment to anyone?
- How do I access Bill Pay?
- What are eBills?
- How do I know when I’ve received an eBill?
- When are electronic payments sent to my Payees?
- Are there types of payments that I can’t issue?
- Can I pay all of my received bills at one time?
- Can I use my regular checkbook?
- What options do I have for scheduling recurring payments?
- When will my payments be debited (withdrawn) from my checking account?
- Can my bills be paid automatically?
- How do you retrieve bills from my biller’s website?
- How do I know when a payment has been sent?
- What is a filed bill?
- What happens if I do not have enough money in my Checking Account to cover a bill?
- How do I cancel a payment?
- How are payments issued?
- Can I pay bills with my credit card or savings account?
- Where is my payment sent?
- When are paper checks issued to my Payees?
- How do I make a payment to a Payee?
- I registered a Payee for e-bills, why am I receiving the paper bill at home?
eDocuments
- What are eDocuments?
- How will I know when I have a new eDocument to view?
- How do I enroll?
- If I enroll in eDocuments, will I continue to receive these documents via U.S. Mail?
- Why should I use eDocuments?
- How do I unenroll from eDocuments?
- Where can I find eDocuments?
- Are my eDocuments secure and safe?
- What do I need to view my eDocuments?
- Are eDocuments free?
- How do I access my eDocuments once they are ready to view?
Deposit Anywhere
- What is Deposit Anywhere?
- Can I deposit checks through Online and Mobile Banking?
- If I have questions, where can I go to receive help?
- How much time do I have to complete my deposit?
- What are the hardware and software specifications to use Deposit Anywhere?
- How do I get a copy of my deposit?
- How do I deposit a check using Deposit Anywhere?
- How long is my deposit history available for viewing?
- What types of checks does Deposit Anywhere work with?
- When will my deposit be credited to my account?
- Do I need to include a deposit slip with my scanned check deposit?
- Is there a fee?
- How do I sign up for Deposit Anywhere?
- What are the requirements to use Deposit Anywhere?
- Is the check hold policy different when checks are deposited through Deposit Anywhere?
- Are there any deposit limits?
- How many checks can be included in one deposit? Can multiple deposits be submitted each day?
- What should I do with the check once it has been deposited?
Money Compass
- What is Money Compass?
- Is Money Compass free to use?
- How do I link my external accounts?
- How do I enroll in Money Compass?
- How do I unenroll from Money Compass?
- Is my account information secure?
- I unenrolled from Money Compass, but want to use it again. What do I have to do?
- Why should I use Money Compass?
- Is Money Compass available on mobile devices?
Security
- Is Online Banking safe?
- What does Jeanne D’Arc Credit Union do with the personal information I provide them?
- What happens if I don’t log off the system?
- Can other people see my account information?
- If I access a vendor on your website, do I still have the security of the Jeanne D’Arc Credit Union website?
- What about filling applications out online? How secure is that?
- How secure are my transactions?
- Is Online and Mobile Banking secure?
Online Help Desk
- Troubleshooting
- How to Allow Pop-ups for This Site
- Downloading Files to Financial Software
- Login Security Information
- To enable JavaScript™
- Unable to Log into Online Banking
- Recommended Browsers for Internet Banking
- About Adobe Acrobat Reader
- About Display Size
- About SSL
- About JavaScript
- About Cookies
- Password Security
- Logging in from a Computer You Do Not Normally Use?
- Logging in from a Computer You Normally Use?
- What is Multifactor Authentication?
- Having Trouble Logging In with Login Security?
FICO® Score
- What is a FICO® Score?
- Viewing Your FICO® Score in Jeanne D’Arc Credit Union Online Banking
- What if I notice an error on my credit report?
- Does pulling my credit report myself cause my FICO® to decrease?
- How can I view my credit report?
- When is a FICO® Score used?
- What if I don’t have a FICO® Score?
- What is the benefit of using a FICO® Score?
- Why does my score fluctuate?
- Why is a FICO® Score important?
- Reading your FICO® Score
- Why did I receive the FICO® Score shown?
- I received my FICO® Score from somewhere else, why is it different?
- How does my FICO® Score represent my creditworthiness?
- What is considered a good FICO® Score?